Xbox One Xbox one headset muted

[Cracker91]

hi we have 2 xbox ones with 5 controllers and both machines are now muted from party chat. Both machines have the mute icon near the battery and we can’t remove it. I have hard reset one machines and I have even full factory reset the other and both still show the symbol.

I have now purchased 5 controllers and 4 head sets over the few months blaming the equipment but we had a brand new controller yesterday that worked when started and now is muted.

I believe there is firmware glitch which begins once a device has been connected and the box muted the controller.

All headsets work as tried in other devices, and all controllers are up to date.

I have follow YouTube videos and I can’t clear this issue. Please can some assist as it’s now making the machine unplayable for all party games

Thanks Craig

 

[Jason Otto]

I would check your account settings and make sure you have it set to allow party chat and in game communication.