Headset issues

Discussion in 'Xbox One' started by JLD28, Aug 4, 2019.

  1. JLD28

    JLD28 New Member

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    My son has the XBox One S. It has two wireless controllers. I bought him a Turtle Bay 50X wired headset. When he first started using the headset, there were no problems. After about 4 months, it stopped working with the controller. I also should mention it only would work with one to begin with. The headset would work when plugged into my phone. Turtle Bay sent us a new headset, and that one worked for 2 months then quit. Same issue. I reached out to XBox support and they told me it was probably the controller. So I bought a brand new controller, and it worked for about 3 weeks and now it quit working again. WTF is the problem? When he goes to party it says no microphone connected. I am beyond frustrated at this point. Are we missing something obvious?

    He does have the rechargeable battery packs for the controllers. Could those be causing some sort of interference?
     
  2. SuenChyiYann

    SuenChyiYann New Member

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    控制器的干扰的确和电池有关,尝试使用无法充电的AA电池

    充电电池的确会干扰耳机,尝试用一次性电池
     
  3. JLD28

    JLD28 New Member

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    Will regular rechargeable batteries work? I have the battery packs that hook into the controller
     
  4. Axzuto

    Axzuto New Member

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    Hi. I think tha the problem may be that the network is what the cause is. I recommend checking if the connection is stable while using the headset to chat online with on xbox live.
     
  5. JLD28

    JLD28 New Member

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    Why would it be the network? The headset doesn't work at all with the controller. It works find with any other device. He can't even use it to just listen to his game. It is beyond frustrating.