Xbox One restarting

Discussion in 'Xbox One' started by fastfingers321, Sep 6, 2018.

  1. fastfingers321

    fastfingers321 New Member

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    Sep 6, 2018
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    hi guys when i play a game then i switch to a app like youtube then go back to my game the screen is black i have audio and the the xbox turns itself off anyone know what might be causing this thanks
     
    crunchyg likes this.
  2. Aaron Mol

    Aaron Mol New Member

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    Dec 31, 2018
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    Try rebooting you xbox follow instructions below


    To perform a hard restart, hold the power button for 10 seconds while the system is on. The system will turn off. When you hit the button again, it will start and display the green start-up screen. All your data is preserved, but cache is cleared and some settings are reverted and log-in or game start issues are resolved.