Can’t sign in after forced factory reset, can anyone help?

Discussion in 'Xbox One' started by SolarStarfish30, Apr 6, 2020.

  1. SolarStarfish30

    SolarStarfish30 New Member

    Apr 6, 2020
    So as the title says, my Xbox one factory reset itself after an update and at one point during the reset, it says that if I already have a Microsoft account, I can use that now to sign back in. But i don’t know what I’m supposed to do as it won’t accept anything but an email, phone no. etc and that just starts the setting up for a new account.

    I read that a factory reset only wipes the device but everything is still on your Microsoft account. Is this true? If so does anyone know how to sign back in? Also I literally can’t click anything on my Xbox as it insists on me creating a new account so I’m stuck on the setting up options.