Xbox One Console ban isnt showing up in enforcement history

[Gavin j h]

I got the email about my enforcement. I have a console ban even though I haven't sent any messages in the past few days. And it doesn't say that I have a console ban in my enforcement history. My last ban was because I swore at someone in a message. I haven't said any cuss words since then. I am unable to contest it since it isn't showing in my enforcement history. Any advice would be helpful

 

[PhoenixTheFwuff]

Salutations! Have you checked to see if you're actually signed in to your Xbox account on the Enforcement History tab? This may be the issue.