Error message: The Kinect Sensor can't move (C0051201) Solutions

Discussion in 'Xbox 360 Tips & Tricks' started by kevin, Aug 31, 2012.

  1. kevin

    kevin Contributor

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    The red light of your Kinect sensor indicates that there is something wrong with it.

    Are you receiving any one of the following error messages?

    • The Kinect Sensor can't move (C0051201)
    • The Kinect Sensor can't move enough (C005120A)

    If so, here are the solutions:

    • First, you have to make sure that your console software is up to date.
    • Turn off your Xbox 360 console and check out the sensor carefully. If you find a piece of packing foam between the base of the sensor and the sensor head, you’ll have to remove the foam.
    • Never tilt the sensor manually. In addition, you need to ensure that there nothing is keeping the sensor from tilting up or down automatically.
    • The sensor must be positioned on a flat, level surface.
    • Now turn on your console to check the sensor.

    If the problem still exists, you need to contact Xbox Support.
     
    Last edited by a moderator: Sep 2, 2012