kevin
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If there is a problem with detecting your face, you’ll see one of the following Kinect facial recognition error messages:
Face obscured (809B1004)
Kinect can't see your face. Make sure there's a clear line of sight between the sensor and your face and then try again.
Face not detected (809B1005)
Kinect can't see your face. Make sure there's enough light and that nothing is in the way and then try again.
Solutions
To solve the Kinect facial recognition problem, you need to use the Kinect Tuner. Here is how: Using Kinect Tuner
If the problem exists after using the Kinect Tuner, you’ll have to recalibrate the Kinect sensor. Here is how: Recalibrating Kinect sensor
If the problem still exists, you should contact Xbox Support.
Face obscured (809B1004)
Kinect can't see your face. Make sure there's a clear line of sight between the sensor and your face and then try again.
Face not detected (809B1005)
Kinect can't see your face. Make sure there's enough light and that nothing is in the way and then try again.
Solutions
To solve the Kinect facial recognition problem, you need to use the Kinect Tuner. Here is how: Using Kinect Tuner
If the problem exists after using the Kinect Tuner, you’ll have to recalibrate the Kinect sensor. Here is how: Recalibrating Kinect sensor
If the problem still exists, you should contact Xbox Support.
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