Troubleshooting Kinect USB connection problem

Discussion in 'Xbox 360 Tips & Tricks' started by kevin, Sep 1, 2012.

  1. kevin

    kevin Contributor

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    If there is a problem with the USB connection of your Kinect, you might see any one of the following error messages:

    There's a USB connection problem. (C0051011)
    USB bandwidth exceeded. (C0051010)

    You have to reset the connections to solve the problem.

    Troubleshooting USB connection problem

    Follow the steps below:

    Xbox 360 S console

    • First, turn off the console.
    • You need to unplug the Kinect sensor and any USB accessories from your console.
    • Plug the sensor cable into the AUX port on the back of the console.
    Note: If your Kinect came with a power/USB adapter, remove it.
    • Now turn on your console.
    • Carefully plug each USB accessory back into the console to check out which one is problematic.

    If the problem still exists, you’ll have to reduce the number of accessories attached to the console.

    Original Xbox 360 console

    • First, turn off the console and unplug the Kinect sensor and any USB accessories from your console.
    • You need to ensure that the power cord is plugged into a working electrical outlet.
    • Check out the USB connector to ensure that it is plugged into the back of the console.
    • Now turn on your console
    • Carefully plug each USB accessory back into the console to check out which one is problematic.

    If the problem still exists, you’ll have to reduce the number of accessories attached to the console.
     
    Last edited by a moderator: Sep 1, 2012