XBox dad needs help with Gold Live

Discussion in 'Xbox Live' started by njitgrad, Oct 12, 2021.

  1. njitgrad

    njitgrad New Member

    Oct 12, 2021
    My son (who lives part time with me and part time with his mother) has an XBox Series X that he bought for Christmas in 2020.

    Since then I purchased a one-year Gold Live membership in March 2021 that I thought he was using until he recently told me he wasn't.

    So I went to my account on his console and verified that my one-year subscription is still valid and then verified that my son is a "member" of my Microsoft family. When I switch to his gamertag on the console and attempt to play MLB The Show it asks me to purchase a Gold Live membership. Why? I've called XBox support and they were not able to help me.

    In addition I recently purchased my own XBox Series X console (so that he can resume gameplay on nights that he's overnight at my house). Is it possible to use the same subscription that I originally purchase in March? I've tried following instructional videos without any luck. The original console from Dec 2020 is identified as the HOME CONSOLE in the settings I have already verified.

    Any help would be appreciated so that he can play on both consoles using the same Gold Live subscription which was purchase under my Microsoft account.
    jj rice likes this.