Xbox One Xbox one S game clip trimming issue

[JonH1865]

I haven’t been able to trim game clips in 6 months. Every time I try it gets to about 75% on the saving a new clip bar and then goes to a black screen. Talked to Microsoft twice both times was told to factory reset my console which I did but then it won’t let me trim old game clips only ones made after the reset. Also only works for 1-2 clips then immediately does the same thing. Factory resetting can’t be the answer every time. Microsoft needs to fix their shit.