phantasy star online

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    Xbox One No Character Voices PSO2

    My fiancé just got her XBox One S today to play Phantasy Star Online 2. About 20min in the game dropped all character voices. All other sounds play as normal. The console AV output is an HDMI running to a Samsung C27F398FW. Headset is a 3.5mm from the monitor. Resetting does not fix the problem...