Xbox One Can't hear others or talk when playing multiplayer

[Larry Peterson]

I have a xbox one x 4 k model- When i go to a multiplayer game, using headset, I can't hear anyone and when I talk nobody ever answers.
I bought Xbox gold & game pass. My settings look ok to. I'm new to this. Anyone have ideas? Thank you

 

[Elite]

Are you getting the game volume in the headset? You may need to click the middle button and go over to volume and check to see if the chat volume is up.

 

[Larry Peterson]

Game volume is fine. I checked the chat volume to. All ok