Xbox One October 2017 Xbox Update


New Member
Oct 27, 2017
Hey all,

I didn't really know where to put this but I am honestly at my wits end.

We've had our Xbox One for 2 1/2 years now. Had the occasional issue here and there but nothing we couldn't fix ourselves. However, with this new update to Xbox One all of a sudden we can't play any of our games.

What ends up happening is the game starts up, loads OK (some games it says the save file is corrupted), then after about 5-10 mins the whole Xbox shuts off. We can watch movies, stream videos, and generally mess about, we just can't play games.

We have contacted Xbox who "assure" us that it isn't the update, that it must be our Xbox because and I quote "No one that we've spoken to has ever kept their Xbox for more than a year without an issue." and they want to charge us $150 to send it in to fix.

Here is what we have done:

- Uninstalled and reinstalled games
- Full cycle reset the power supply.
- Switched outlets for power supply.
- XBox is in a well-ventilated area and is dust free
- Factory reset Xbox.

We initially noticed the issue with Forza 3 and it seemed to just stick with that. Now it's ALL the games.

Please help!