Xbox One XBox One S Controller and System issue

HumerusChick43

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Mar 1, 2020
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I am a user with an XBOX OneS. I have been having issues with my controller not working in the system as well as not being able to play DVD's. I have done a hard reset on the console. I have tried plugging in the controller to the console to update the controllers and have not been able to. The controllers will work inside Netflix or Inside of a game, but will not allow me to navigate the system menu or the different apps within it. PLEASE HELP! I called customer service and they were unable to help me over the phone, they asked me to post here for help.
 
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