Xbox One What are my options?

[lonewo1f95]

I bought the Xbox One S BF1 500gb bundle from Microsoft that comes with a $25 card and free game. I never received the card. Also, the controller headset jack already broke. Are both issues correctable by contacting Microsoft? I have already disassembled the controller to see the pin layout of the jack so I could find another. Has anyone had these issues?

 

[Dowlp]

Both were correctable by returning to the store that sold you the console bundle, if it was microsoft online then yes, contacting Microsoft.