Can’t find game after I uninstalled it

Discussion in 'Xbox One' started by Cls100, Nov 17, 2020.

  1. Cls100

    Cls100 New Member

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    Recently had problems with CoD Cold War with it saying I didn’t own the game, so I uninstalled it and can not reinstall from the store.
     
    Ty Palm likes this.
  2. Ty Palm

    Ty Palm New Member

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    Preliminarily try to performing a hard rest on your console, also known as a power cycle or full reboot, cold restart can help fix this any of this issues.



    To perform a hard restart, hold the power button on your Xbox console for 10 seconds while your console is on. This will power down Your console. When the 10 seconds period is over press the power button to power up you console again, And the green start up screen will display.


    Your cache would be cleared, Some of your setting would be reverted, But your data are preserved, and all your issues should be resolved.



    If things still don't seem to have resolved, connect with the account with which you made the purchase on this link: https://account.microsoft.com/billing/orders/

    here you can find the chronological list of all your purchases and the codes redeemed.

    and contact the support: https://support.xbox.com/contact-us